Shipping policy
Processing Time Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times We offer the following shipping options within the United States:
- USPS Ground Advantage (2-5 business days): Calculated at checkout
- USPS Priority Mail (2-3 business days): Calculated at checkout
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Free Shipping: Available on qualifying orders
Shipping costs are calculated based on your location and the weight of your order at checkout.
Shipping Destinations We currently ship to addresses within the United States. We do not ship to P.O. boxes at this time.
Order Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.
Delays While we strive to meet our estimated delivery times, please note that shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. We are not responsible for delays caused by the shipping carrier.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at [your email] within 48 hours of delivery (or expected delivery date for lost packages) so we can help resolve the issue.
Questions If you have any questions about shipping, please contact us at pawtreatpantry@gmail.com